How We're Moving Forward
April 29, 2020
Dear Valued Customer,
I write to you today with a hopeful optimism, encouraged by the signals of progress starting to appear all across the country. We continue to offer our thanks and support to the leaders, officials and especially the health professionals and service workers on the front lines, working so hard to keep all of us safe and healthy.
Over the past three weeks, our team has worked hard to expand the support available to our customers, carefully and cautiously – and made great progress. As of today, we are now producing nearly every product across our extensive line, at one or more of our nationwide facilities that’s open and operating. We are working to open up more sizes, stocks and finishes on a daily basis.
Please understand, we are 100% focused on ensuring that we meet production turnaround commitments we’ve made to you.
We realize that delays – whether unexpected, unpredictable or unavoidable – can disrupt your business. Our operations teams are monitoring incoming orders around the clock, every day, adjusting and adapting wherever possible to deliver the quality work you expect within the time we've estimated.
We know you’ve faced long hold times and other challenges in getting information on your orders in recent weeks. We have increased customer service staffing, including an additional expansion starting today, to improve these response times and our ability to serve you better.
Your partnership is incredibly important to us - and in times like these, you need to trust and rely on your partners more than ever before. We’re so glad you’ve chosen to work with us, and remain focused on earning that trust every single day. Today and every day, thank you for your business and support.
Important Information about our COVID-19 Precautions
our hearts and thoughts are with all the families, friends and community members who have been impacted by the COVID-19 outbreak.
Your entire Unique Banner Printing, EXPO-SMART team is focused on supporting the efforts of our local health officials and government leaders working to contain the spread of this virus. Our responsibility to protect the health and wellbeing of our employees, customers and vendor partners is our top priority, and it’s important to us that we share the precautions we are taking across our operations with you.
- We are cleaning and sanitizing all of our offices and manufacturing facilities more frequently.
- We are reviewing and sharing the latest insights and advice from the World Health Org, Centers for Disease Control, our insurance companies, and local governments with our teams, to prepare them to respond quickly as this situation changes.
- We are monitoring the local response and impacts in all communities where we operate, so that we are ready for any impact on the employees and customers at specific facilities and adapt as needed to minimize any disruptions to our customers’ businesses.
- We have made sure that contingency plans and added redundancy to key production activities are in place across all our facilities nationwide, so we are ready and able to keep all our commitments to you.
- At this time, all Unqiue Banner Printing facilities are operating with no restrictions, and no changes to production or delivery services. Our local pickup counters are open, and our local delivery service is available as always.
However, the public response to this challenging situation is changing rapidly. As this continues, some impacts to our service may become unavoidable, depending on local conditions and restrictions in each community. We promise that we will keep you informed on any necessary changes to our operations via direct email and our website - we will make sure to alert you to any potential delays, or changes we must make to production or delivery timeframes in response to this situation.
During this difficult time, we want you to know that your business and your support means a great deal to our team. We value your trust, and everyone at Unique Banner Printing is committed to providing the reliable support that you and your customers need and expect - today, tomorrow, and always.
Unique Banner Printing Corp