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expo-express uses USPS and FedEx for order shipments. We use the U.S. Postal Service for shipments of printed fabrics (like flag, table runner and table throw), catalogs and samples only. A street address is required on all product orders. We cannot deliver product orders to P.O. Boxes.
Time Critical Orders
Customers with firm event dates must indicate those dates when ordering online. Please enter your in-hand date in the comments field when placing your order. Custom orders involving artwork often require expedited shipping to meet client in-hand dates. Customer service will inform customers of added shipping expenses prior to making any changes to their order. No charges will be made without the express permission of the client. expo-express.com reserves the right to change carriers at is sole discretion.
The arrival of a product damaged during shipping is a ‘non-warranty issue’ and claims must be reported to the customer service department within three business days of receipt. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Upon authorization to return the damaged product, all returns must be made to expo-express.com in Florida within 2 weeks of delivery.
Please verify items shipped against the packing list immediately upon receiving your shipments to ensure accuracy. If you suspect that the delivery is incorrect or missing parts, please contact our customer service department IMMEDIATELY.
expo-express.com is event date-driven. We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. expo-express.com will not be held liable for missed event dates due to carrier delay issues.
Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, we reserve the right to carry out a 100% inspection of the product before accepting the return. All returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted 30 days after the shipping date of the original product. expo-express.com will not accept the return of a used product, a custom made product, or inkjet graphics.
The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to expo-express.com within 7 days of delivery.
Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials and custom imprinting.